What are your shipping charges?
We offer FREE USPS parcel post shipping on every order*!   Alternatively, you can opt to pay $10 flat-rate for Priority Mail service instead.  All orders are shipped via the USPS or FedEx Ground (which we generally only use on very heavy shipments on which Mothering Grace is covering the shipping).  Priority Mail generally takes about 2-5 days to arrive and Parcel Post about 6-10, but these delivery times are just estimates and are not guaranteed by the postal service.  To keep our rates low, we may use recycled shipping products from time to time.  Insurance is also available on orders.

Prefolds subject to a $5 shipping surcharge.  We regret that we have to implement this, but currently even at the cheapest methods, it is costing between $9 and $12 (depending on the size) to ship out the prefolds.  This means that I am actually losing money for every order of prefolds.  I just cannot afford any longer to take a loss, and so I am basically "splitting" the cost of shipping with you, the customer.  I think you will find our prefolds are still very affordably priced, and you will be hard-pressed to find them cheaper elsewhere.  The surcharge will be waived on orders over $100.

*baby carriers excluded from free shipping, as they are shipped from our partner REgarding Peanut.  Prefolds also excluded.

Do you offer overnight shipping?
If you find yourself in a diapering emergency and need your order sent overnight, please email us and we will give you an estimate on the cost and make arrangements with you.  Please include your phone number in the email, so that we can reach you as quickly as possible.

Do you ship to international sites?
Please call or email us directly regarding international orders.  We can quote you a specific shipping cost in this way.  Please do not include payment details in your email. We may or may not be able to ship to your country; please understand.

How quickly do you process orders?
We ship orders within 2 business days.

What is your return policy?

We accept returns within 30 days of purchase, provided the items are in new, unwashed, unused condition with the original packaging and tags.  The returned items must also be free of smoke, stains, pet hairs, or other such defects.  We cannot accept returns of used merchandise. 

(Consumable items like California Baby skincare, flushable liners or deo disks are not eligible for return, nor are items from our partners at Modest Milk or REgarding Peanut baby carriers.)  

If you're trying a new item and ordered several, we recommend washing and using only one until you are sure that it is a "fit" for you and your baby.

Shipping costs back to Mothering Grace are the buyer's responsibility.  In addition, refusing a package or "returning to sender" is not a viable return method, and often proves problematic for the buyer as these items are not trackable and often take a very long time to reach their destination.   Please do not attempt to return items in this way.

If you return part of a package deal, we add up the items you keep at their individual retail price and you will be credited back the remainder.  If you received free items as part of a promotion, then the free items must be included in your return, or we will subtract their retail value from the value of your credit.

In addition, if you received free shipping as part of your order, we will subtract the actual cost of shipping from your order.

All returns must include:

• a Returned Merchandise Authorization # obtained from Mothering Grace

• a copy of your invoice

Failure to include these items may result in you not receiving credit for your return.

What is your return policy for REgarding Peanut items?

Your items must be returned within 30 days (postmarked before the 30th day) to receive a refund.  Items in new condition may be returned for a full refund of the purchase price, minus all shipping charges, by the original tender. Items in used, but still saleable condition, are applicable to a 10% restocking fee, and will still be minus all shipping charges. Used items will also be refunded in the original tender. You must email REgarding Peanut for an approval code prior to sending back any returns.